Privacy Policy

1. Who we are

TCB Solutions (“TCB,” “we,” “us”) provides managed IT, cybersecurity and infrastructure services to businesses. TCB Solutions is a company of The Computer Butler, based in Spring Hill, Florida. This Privacy Policy explains how we collect, use and protect personal information when you visit tcbsupportsolutions.com (the “Site”), submit a form, or contact us.

2. Information we collect

Information you give us

When you request a free IT review, request compliance testing, call or email us, we may collect:

• Your name, company name, business email address and phone number
• Details about your business, such as number of employees, devices or locations, the requirements you are working toward, and any deadline
• Anything else you choose to include in a message to us

Please do not submit passwords, patient information, payment card numbers or other sensitive data through the Site’s forms.

Information collected automatically

When you visit the Site, our website and form providers may automatically collect technical information such as your IP address, browser and device type, the pages you view, the page that referred you, and the date and time of your visit. This is collected using cookies and similar technologies.

3. How we use information

• To respond to your inquiry and schedule a review, assessment or call
• To prepare proposals and quotes and to provide the services you request
• To keep records of our communications and agreements
• To operate, secure and improve the Site
• To comply with legal obligations and protect our rights

4. Text messages

If you provide your mobile number and check the consent box on one of our forms, you agree that TCB Solutions may contact you by text message about your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of purchasing any service.

We do not sell, rent or share mobile phone numbers or text-message opt-in consent with third parties or affiliates for their marketing or promotional purposes. Mobile information is shared only with service providers that help us deliver messages to you, and only for that purpose.

5. How we share information

We do not sell your personal information. We share it only as described here:

• Service providers that host our website, forms, customer records, email and communications, acting on our behalf and under obligations to protect the information.
• Service partners we work with to deliver a specific service you have asked for — for example, a specialized partner for certain healthcare-related engagements. We will tell you when a partner is involved in your engagement.
• Legal and safety — when required by law, court order or legal process, or to protect the rights, property or safety of TCB, our clients or others.
• Business transfers — in connection with a merger, acquisition or sale of all or part of our business, subject to this Policy.

6. Cookies

The Site uses cookies and similar technologies that are needed for pages and forms to work, and to understand basic site usage. You can block or delete cookies in your browser settings; some features, such as forms, may not work correctly if you do.

7. Information in client systems

This Policy covers the Site and our sales communications. Information we access while providing IT services to a client — for example, data stored on a client’s computers, servers or cloud accounts — is handled under that client’s written service agreement and any related agreements, not this Policy.

8. How long we keep information

We keep personal information for as long as needed to respond to you, provide services, maintain business records and meet legal, tax and accounting requirements. When it is no longer needed, we delete it or de-identify it.

9. Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your choices

• You may ask to access, correct or delete the personal information we hold about you by emailing [email protected]. We may need to verify your identity before acting on a request.
• You can opt out of text messages by replying STOP, and out of emails by using the unsubscribe link or contacting us.

11. Children

The Site is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Changes to this Policy

We may update this Policy from time to time. The “Last updated” date at the top shows when it was last changed. Material changes will be posted on this page.

13. Contact us

Questions about this Policy or your information:

TCB Solutions
4140 Commercial Way
Spring Hill, FL 34606
Phone: 352.663.8661
Email: [email protected]